Where can I get assistance if I am a new customer?
Ordering is simple and easy. You can order 24/7 on our website at
www.vine.com or by calling us at 1-888-202-VINE
If you wish to place an order via the website, you can browse for products on both
the left and top navigation bars on virtually all web pages. Alternatively, you
can enter search terms in the "PRODUCT SEARCH" space on the top navigation bar,also
on all of our web pages.
Once you would like to purchase a specific product, you enter the quantity and add
it to your shopping cart by clicking the "Add to Cart" button. If you have not created
an account or logged in during this session, you will then be prompted to do so
in order for us to determine whether you are a new or existing customer and then
apply any new customer discounts or existing credits you have in your account to
You will then be taken to the shopping cart screen where you can enter any promotion
codes or discounts, continue shopping or click on "Proceed to Checkout."
During the Checkout process, you will simply need to enter your shipping address,
credit card information (via a secure payment process) and confirm your order. And
you're done-all set to receive your order within 2 business days!
We try to ensure the products listed on our site are always in stock so we can ship
them the same or next business day. In the rare circumstance where a product is
not in stock, we will let you know when it will be available to ship on the product
Canceling or Changing an Order
Once you place an order, you can log into your account, click on "My Account" and
check the status of your order. You can cancel your order and obtain a refund at
any time BEFORE we process the order to our warehouse. After we have processed the
order, however, we unfortunately cannot cancel it. Note that we usually process
the day's orders every evening but in many instances we also process orders at approximately
12PM Eastern Time as well.
In order to change an order after you have placed it, you must first cancel your
order and then place a new order.
Payment Methods We Accept
We accept American Express, Visa, MasterCard, Discover and Paypal. Additionally,
gift certificates (from any of our family of sites) and account credits from any
prior returns or refunds are also acceptable as forms of payments.
Order Confirmations/Order Status
Immediately after your order is placed, you can access "Order Status" by clicking
on "My Account" at the top of the screen. The order status will be listed as "Order
Received". You are also sent a confirmation e-mail at the same time. If the order
is not visible in your account and you have not received an e-mail, we did not receive
your order and there was no charge to your card. You can re-enter that order.
When we process your order, the order status changes to "Order Processed" and when
shipped, "Order Shipped".
When will I be charged?
We wait to charge your credit card for items until they ship. If your order includes
a preorder item or is arriving in separate shipments, it may appear as multiple
payments on your card. In these instances, the total amount charged should add up
to the amount displayed when you placed your order.
Why do I see multiple charges for different amounts?
Even though you placed a single order on our website, your purchase may be split
into multiple shipments. Because we charge for items when they are shipped, this
may result in multiple charges; however, the total amount charged should add up
to the amount displayed when you placed your order. We stock items at several different
warehouses around the country. When the items you ordered are in stock at only one
warehouse, we may send your order in separate shipments to make sure you get your
items as quickly as possible.
According to a recent study from Carnegie Mellon's Green Design Institute, buying online uses roughly 30% less carbon dioxide than buying at a traditional retailer. Environmental savings are even more substantial if online purchases are shipped via ground rather than air, as we do at Vine.com.
The traditional retail model results in greater carbon dioxide emissions because most consumers travel to and from stores in an automobile. E-commerce is substantially more efficient because one truck, rather than multiple vehicles, delivers to many customers in a small geographical area.
Products also make more stops along the supply chain in the traditional retail model. A product must travel from the manufacturer, to a warehouse, to the retail store and then to the consumer. With e-commerce, a product goes straight from the warehouse to a consumer's home, further reducing carbon dioxide emissions.
While e-commerce does require more packaging, the transportation savings are more significant than the impact of any extra packaging. Additionally, Vine.com uses environmentally responsible packaging whenever possible.